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    Aurora Generators Inc. Contact Form

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    Most Asked Questions
    Portable Generators & External Fuel Tanks

    There is a tendency to misuse a portable generator when it is connected to an external fuel source. For most people the reason they want to connect it to another fuel source is so it can run longer periods of time. Portable air-cooled engines can overheat. They do not have safety mechanisms like larger liquid-cooled engines to shut them down if they do develop a problem or overheat. Portable generators should never be run unattended and should be shut down every few hours. Shutting them down will let them cool off if necessary and also give the user an opportunity to check the oil for breakdown and perform any general maintenance if required.


    Address Information

    Toll Free  1-877-510-6807

    USA - OfficeAurora Generators Inc.
    1619 Coastal Highway
    Lewes, Delaware
    19958-9776
    1-954-251-0199

    Canada - Office

    Aurora Generators Inc.
    16 Industrial Parkway South
    Aurora, Ontario L4G 0R4
    1-905-918-0550

     


    Are generators safe for electronics?

    Generally, engine driven generators will produce pure sine-waves. This is true of the engine is running at a stable speed and does not fluctuate under heavy loads. Output frequency is not as important as is voltage regulation. A computer for example will normally have its own built-in power supply. They convert AC to DC and much lower voltages. The source really does not matter as much as it used too however, the voltages spikes will. These happen more on generators that are brush-less and also capacitor regulated. The response time is too long and the result is poor voltage regulation. To combat this in smaller portable generators, Aurora uses automatic voltage regulators and direct connections using brushes. Brushes are easy to replace, cost little and last over 500 hours.


    Biodiesel use in generators.

    Biodiesel degrades quickly, like milk. It must be used within 90 days of manufacture, a near impossibility in generator applications. Aurora will not cover engine damage caused by poor fuel quality or contamination. If you choose to experiment with bio-diesel, we suggest using only B5 5% Biodiesel and 95% Petrodiesel.


    Furnace Oil

    Diesel generators are designed to run on #2 Ultra Low Sulfur Diesel Fuel purchased from automotive fuel stations. It is best to check with your fuel supplier to find out what they deliver. Ask them if they have it in writing anyplace that shows their fuel is okay to use in a generator. Some fuel companies may have other blends of fuel that can damage engines.  Damage caused by bad or wrong fuels will void engine warranties.  


    Reviews

    There are many review sites that don't care about the accuracy of submissions. They make money from showing advertising to competitors websites. Advertising websites should be avoided as the content can't be trusted and are purposely open to abuse so that they generate more noise and show more advertising to competitors websites.

    Consumers can find more accurate information form subscription based sites that screen reviews for abuse and confirm that reviews are from real customers. Sites like The Better Business Bureau and Shopper Approved are examples of trusted sources. These are member supported sites.

     


    View More Questions

     
  • Live Chat

    Most Asked Questions
    Portable Generators & External Fuel Tanks

    There is a tendency to misuse a portable generator when it is connected to an external fuel source. For most people the reason they want to connect it to another fuel source is so it can run longer periods of time. Portable air-cooled engines can overheat. They do not have safety mechanisms like larger liquid-cooled engines to shut them down if they do develop a problem or overheat. Portable generators should never be run unattended and should be shut down every few hours. Shutting them down will let them cool off if necessary and also give the user an opportunity to check the oil for breakdown and perform any general maintenance if required.


    Address Information

    Toll Free  1-877-510-6807

    USA - OfficeAurora Generators Inc.
    1619 Coastal Highway
    Lewes, Delaware
    19958-9776
    1-954-251-0199

    Canada - Office

    Aurora Generators Inc.
    16 Industrial Parkway South
    Aurora, Ontario L4G 0R4
    1-905-918-0550

     


    Are generators safe for electronics?

    Generally, engine driven generators will produce pure sine-waves. This is true of the engine is running at a stable speed and does not fluctuate under heavy loads. Output frequency is not as important as is voltage regulation. A computer for example will normally have its own built-in power supply. They convert AC to DC and much lower voltages. The source really does not matter as much as it used too however, the voltages spikes will. These happen more on generators that are brush-less and also capacitor regulated. The response time is too long and the result is poor voltage regulation. To combat this in smaller portable generators, Aurora uses automatic voltage regulators and direct connections using brushes. Brushes are easy to replace, cost little and last over 500 hours.


    Biodiesel use in generators.

    Biodiesel degrades quickly, like milk. It must be used within 90 days of manufacture, a near impossibility in generator applications. Aurora will not cover engine damage caused by poor fuel quality or contamination. If you choose to experiment with bio-diesel, we suggest using only B5 5% Biodiesel and 95% Petrodiesel.


    Furnace Oil

    Diesel generators are designed to run on #2 Ultra Low Sulfur Diesel Fuel purchased from automotive fuel stations. It is best to check with your fuel supplier to find out what they deliver. Ask them if they have it in writing anyplace that shows their fuel is okay to use in a generator. Some fuel companies may have other blends of fuel that can damage engines.  Damage caused by bad or wrong fuels will void engine warranties.  


    Reviews

    There are many review sites that don't care about the accuracy of submissions. They make money from showing advertising to competitors websites. Advertising websites should be avoided as the content can't be trusted and are purposely open to abuse so that they generate more noise and show more advertising to competitors websites.

    Consumers can find more accurate information form subscription based sites that screen reviews for abuse and confirm that reviews are from real customers. Sites like The Better Business Bureau and Shopper Approved are examples of trusted sources. These are member supported sites.

     


    View More Questions
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  • Edit Knowledge Base Articles


    Article Name Assigned Category Priority URL Hits T
    Address InformationAbout Us View85T
    ReviewsAbout Us View38T
    Portable Generators & External Fuel TanksFuel View94T
    Biodiesel use in generators.Fuel View50T
    Furnace OilFuel View49T
    Are generators safe for electronics?Electronics View70T
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